IT Engagement
Fruition offers our clients a dynamic ‘Engagement Service’ as an enhancement to all of our IT solutions. In simple terms, we take responsibility for making sure your new solution does what its designed to do, is being used in an effective way by your team and is giving your business a return on its investment. The service includes assigning a dedicated Engagement Manager for each customer.
The purpose of the Engagement Manager is to assist with the development and implementation of new systems, processes or other initiatives. They work with a wide range of stakeholders—from executives to engineers, designers and end users. Working across both the business and IT systems, they review and analyse business requirements, workflows and assist with planning future needs.
Their key role is user adoption and engagement, so the systems are used competently and consistently to deliver business benefits. This includes solution roll-out with user training and workshops, typically involving “champions” within the business. Engagement managers also provide support materials including on demand training i.e. “just in time” vs “just in case” training on both a face-to-face and remote basis. Every IT Engagement project we undertake is bespoke to each customers requirements, and planned out according to exactly what each customer needs from us.
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